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Kamis, 01 Oktober 2009

Teknik menjual jasa hospitality memiliki teknik khusus, yaitu :

Teknik menjual jasa hospitality memiliki teknik khusus, yaitu :
1. Intangibility (tidak berwujud) : tidak dapat dilihat, diraba, dirasa, didengar, atau dicium sebelum ada transaksi pembelian.
2. Inseparability (tidak dapat dipisahkan) : jasa hanya akan muncul bila di produksi dan di konsumsi secara bersamaan.
3. Variability (berubah-ubah) : bidang jasa ini tidak konsisten yang tergantung sekali dengan siapa pemberi jasa dan bagaimana menyampaikannya.
4. Perishability (daya tahan) : jasa tidak dapat disimpan.
5. The frame of reference of the consumer : penilaian terhadap jasa sangat tergantung pada kerangka acuan seseorang yang banyak berdasarkan pengalaman masa lalu.
6. The visibility of the service process.
7. Human dimensioning : pada produk barang, ketetapan baku dapat diterapkan.
8. Cultural differences : di Indonesia sangat menonjol.
9. The lack of objective criteria : kita banyak terpengaruh oleh pandangan pihak kedua atau ketiga.
10. Regulation of the supply : tidak semua layanan yang kita inginkan dapat tersedia.
11. Highly individualized selling system.
12. Lack of distribution function.

Sabtu, 26 September 2009

my favorite lyric. . .

In Loving Memory


Thanks for all you've done
I've missed you for so long
I can't believe you're gone and
You still live in me
I feel you in the wind
You guide me constantly

I never knew what it was to be alone....no
'Cause you were always there for me
You were always home waiting

But now I come home
And I miss your face so
Smiling down on me
I close my eyes to see

And I know
You're a part of me
And its your song
That sets me free
I sing it while
I feel I can't hold on
I sing tonight
'Cause it comforts me

I carry the things that remind me of you
In loving memory of the one that was so true
You were as kind as you could be
And even though you're gone
You still mean the world to me

I never knew what it was to be alone....no
'Cause you were always there for me
You were always home waiting

But now I come home
And its not the same no
It feels empty and alone
I can't believe you're gone

And I know
You're a part of me
And it's your song
That sets me free
I sing it while
I feel I can't hold on
I sing tonight
'Cause it comforts me

I'm glad He set you free from sorrow
But I'll still love you more tomorrow
And you'll be here
With me still

All you did you did with feeling
And you always found a meaning
And you always will
And you always will
And you always will

And I know
You're a part of me
And it's your song
That sets me free
I sing it while
I feel I can't hold on
I sing tonight
'Cause it comforts me

Sabtu, 06 Juni 2009

testing

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